Privacy Policy

In this Privacy Policy the terms, ‘we’ or ‘us’ is Raymond Saul Solicitors.

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number Z1169111.

Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.

What Information We Collect

We process personal information which you give us:

  • — As a client to provide you with legal services.
  • — Whilst servicing your account through our website, in writing or over the phone.
  • — If you request information or assistance from us.

What personal information we process

This includes:

  • — Personal details such as your date of birth, address, National Insurance Number, telephone number and email address.
  • — Identity information such as your passport, driving license, utility bills or national identity card.
  • — Credit history and records relating to you, your partner or anyone else you are financially linked with (we obtain this information from credit reference and fraud prevent agencies).
  • — Family, lifestyle, financial and social circumstances.
  • — Financial details such as your income and information about your bank accounts.
  • — Employment/self-employment details.

Special Categories of Personal Data

Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected.

We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with. For example, in Family & Matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimize the collection and use of such special categories of personal data.

How we use your Information

We use your information to:

  • — Provide legal services to you.
  • — Provide and service your relationship with us.
  • — Comply with legal obligations for the prevention of financial crime and money laundering.

We will process your information in order to meet our contractual obligations to you, were have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.




To assess your needs and provide you with suitable products and services

— Contractual obligation to provide you with, or a proposal including a costs estimateTo assess your needs and provide you with suitable products and services

— Where special categories of personal data are processed, these are necessary to assess your needs

To service and administer your matter including billing

— Legitimate interests to provide and manage the service

To verify the identity of our clients

— To comply with legal obligations to prevent money laundering

To confirm, update and improve our client records

— To comply with legal obligations in the Data Protection legislation

To provide you with any information on the services that you have requested

— To meet our contractual obligation to provide information on the services you have requested


To manage and develop our relationship with you

— Legitimate interest to service your matter and improve our service to you

To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this

— With your consent


For training purposes and to improve our service to you

— Legitimate interests to improve our services and develop our employees


To prevent, investigate and prosecute crime, fraud and money laundering

— To comply with legal obligations for prevention of financial crime and money laundering

For auditing purpose

— To comply with our legitimate interest to conduct audits

If we are obliged to disclose information by reason of any law, regulation or court order

— To comply with legal obligations


To transfer information to any entity which may acquire rights in us

— Legitimate interests for commercial interests

For any other purpose to which you agree

— With your consent

How we retain your personal information

We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymize personal information we no longer need for the purposes we have set out above.

Our retention periods are:



General personal data which includes your normal personal data, personal identity and personal financial data

— Up to 12 years after the end of our business relationship with you, or the end of your matter which ever comes later

Client Due Diligence Material which includes copies of your Passport, Drivers License, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering

— Up to 12 years after the end of our business relationship with you, or the end of your matter which ever comes later

Special categories of personal data

— Up to 12 years after the end of our relationship with you

Deeds and Wills containing your personal information

— For as many years as we are instructed to keep the information on your behalf.